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Responsible Gambling 

This Responsible Gambling Policy outlines the framework, tools, and resources available on bigboost-online.net to promote a safe, fair, and responsible gaming environment for our players in New Zealand. We are committed to upholding the highest standards of player protection and providing the necessary support to ensure that gambling remains an enjoyable form of entertainment. This document details our commitment to preventing gambling-related harm and provides guidance on the features available to help you manage your play.

Identifying Potential Gambling Harm

Maintaining control is a fundamental aspect of responsible gambling. It is important for players to remain aware of their gambling habits and recognise any signs that their play may be becoming problematic. We encourage all players to periodically reflect on their activity and its impact on their life. To assist in this self-assessment, we provide the following set of questions for consideration:

  • Are you spending more money or time on gambling than you can comfortably afford?
  • Do you find yourself chasing losses in an attempt to win back money?
  • Has gambling caused you to neglect personal, family, or professional responsibilities?
  • Do you borrow money or sell possessions to finance your gambling?
  • Do you gamble to escape from stress, anxiety, or other personal difficulties?
  • Have you tried to stop or reduce your gambling without success?
  • Do you hide the extent of your gambling from family or friends?
  • Has your interest in other hobbies and activities decreased as a result of gambling?

If you answer “yes” to one or more of these questions, it may be an indication that you are at risk of developing a gambling problem. We strongly advise you to make use of the player protection tools available on our platform and consider seeking professional advice.

Player Protection Tools

Our platform is equipped with a comprehensive suite of responsible gambling tools designed to empower you to manage your gaming activity effectively. These features are easily accessible within your account settings and provide you with direct control over your spending and playing time. We encourage all players to familiarise themselves with these tools and use them proactively to ensure their gambling remains within safe limits.

Deposit Limits

Deposit limits are a fundamental tool designed to help you manage your expenditure on our platform. By setting a maximum amount in New Zealand Dollars that you can deposit over a specific period (daily, weekly, or monthly) you can ensure your spending remains within a pre-determined budget. This proactive measure is an effective way to maintain control over your gambling finances. Once a limit is set, any request to make it more restrictive takes effect immediately, while requests to relax or remove a limit are subject to a cooling-off period to allow for careful consideration.

Loss Limits

Loss limits provide another layer of financial control by allowing you to set a maximum amount of net losses you can incur over a chosen timeframe. This tool calculates your net position (winnings minus losses) and prevents you from continuing to place wagers once the pre-set limit is reached for that period. Loss limits are particularly useful for ensuring that you do not exceed your affordable loss threshold, helping to prevent the chasing of losses and promoting disciplined bankroll management.

Session Time Limits

To help you manage the amount of time you spend on our platform, we offer session time limits. This tool allows you to pre-determine the maximum duration of a single gaming session. Once the set time has elapsed, you will be automatically logged out of your account. This feature serves as an effective reminder of the time you have spent playing and encourages regular breaks, which is a key component of responsible gaming behaviour.

Reality Checks

Reality checks are automated in-game notifications that provide you with regular updates on your gaming session. These on-screen alerts appear at pre-set intervals to inform you of the time you have been playing, as well as your total bets and the net outcome of your session in NZD. The purpose of this tool is to increase your awareness of your activity, helping you to make informed decisions about whether to continue playing or to take a break.

Time-Out (Cool-Off Period)

If you feel the need to take a short break from gambling, you can initiate a time-out or cool-off period. This feature allows you to temporarily suspend your account for a duration ranging from 24 hours up to six weeks. During the time-out period, you will not be able to log in, deposit funds, or place any wagers on our platform. This tool is useful for creating a period of reflection and breaking a pattern of excessive play.

Self-Exclusion

For players who believe their gambling has become a serious problem, self-exclusion is the most stringent measure available. This formal process allows you to exclude yourself from accessing our services for a significant period, typically ranging from six months to five years, or even permanently. When you enter into a self-exclusion agreement, your account will be closed immediately, and we will take all reasonable steps to prevent you from opening new accounts. We will also remove your details from all marketing databases to ensure you do not receive any promotional materials from us.

Preventing Underage Gambling

We maintain a strict zero-tolerance policy regarding underage gambling. It is illegal for any person under the age of 18 to open an account or to gamble on our platform. We employ robust age verification procedures for all new accounts to ensure compliance with New Zealand law. If any player is found to be underage, their account will be closed immediately, and any winnings will be forfeited.

Support and Assistance in New Zealand

If you are concerned about your own gambling or that of someone you know, confidential help and professional support are available from several dedicated organisations in New Zealand. These services provide free and confidential advice, counselling, and support to individuals and families affected by gambling harm. We recommend contacting one of the next organisations for assistance.

  • The Problem Gambling Foundation of New Zealand (PGF). PGF offers free, professional, and confidential counselling services for gamblers and their families across the country. They also provide public health and education programmes. Phone – 0800 664 262; website – www.pgf.nz
  • The Salvation Army Oasis. Oasis provides free and confidential support, education, and counselling for those affected by gambling harm. They offer a range of services, including one-on-one counselling, group support, and financial literacy workshops. Phone – 0800 530 000; website – www.oasis.org.nz
  • Gambling Helpline New Zealand. A 24/7, free-phone service that provides immediate support, advice, and information for anyone affected by gambling. They can also refer you to face-to-face counselling services in your area. Phone – 0800 654 655.