Privacy Policy

This Privacy Policy governs the collection, use, storage, and disclosure of personal information for users of bigboost-online.net and forms an integral part of our Terms and Conditions. Our practices comply with New Zealand’s Privacy Act 2020 and other relevant legislation to ensure the responsible management of your data. By creating an account and using our platform, you consent to the data practices described in this policy.

Information We Collect

To provide our services and meet our regulatory obligations, we collect specific categories of information. This data is gathered when you interact with our website, such as during account registration, communicating with support, or participating in promotional activities. We collect only the information necessary for the purposes identified in this policy.

Personal Information You Provide

During your engagement with our platform, you will provide personal details essential for account creation, identity verification, and operational purposes. This information allows us to manage your account, process transactions, and ensure a secure gaming environment. The types of personal information we collect directly from you include:

Identity and Contact Data: This includes your full name, date of birth, physical address, email address, and telephone number.
Verification Data: To comply with legal requirements, we may request official identification documents such as a passport, driver’s licence, or recent utility bills to verify your age and identity.
Financial Data: Information related to your payment methods, such as credit or debit card details and transaction history, is collected to process deposits and withdrawals in New Zealand Dollars.
Communication Records: We retain records of your correspondence with us, including emails, live chat transcripts, and phone call recordings with our customer support department.

Automatically Collected Data

When you access our services, our systems automatically log technical information about your session and device. This data is crucial for platform security, user experience improvement, and analytical purposes. The types of data collected automatically are detailed for your reference:

Technical Information: This encompasses your source IP address, login data, browser type and version, device type, time zone setting, and operating system.
Usage Information: We collect data on your activity on our website, including the date and time of access, specific games played, duration of sessions, financial transactions, and pages visited.
Activity Logs: Our servers maintain detailed logs that record your interactions, which helps in troubleshooting technical issues and monitoring for any unusual or unauthorised account activity.
Crash Reports: In the event of a software malfunction, reports may be generated to help our technical team diagnose and resolve the issue.

How We Use Your Information

The personal information we collect is used for specific, lawful purposes related to providing and improving our services, and for legal and regulatory compliance. We process your data to deliver a secure and fair user experience. The principal ways we use your information are:

To fulfil our contractual obligations to you, including processing your deposits, wagers, and withdrawals, and managing your account.
To verify your identity and age, and to conduct necessary checks for fraud prevention, anti-money laundering, and responsible gaming purposes as required by New Zealand law.
To communicate with you regarding your account, provide customer support, and send you important service-related notifications.
To enhance and personalise your user experience by analysing your preferences and activity on our platform.
To monitor the performance and security of our website, identify and resolve technical issues, and prevent unauthorised access or fraudulent activity.
To comply with legal and regulatory requirements imposed by New Zealand authorities, including the Department of Internal Affairs.
To provide you with information about promotions, bonuses, and other offers that may be of interest to you, where you have given your consent to receive such marketing communications.

Disclosure of Your Information

We may share your personal information with trusted third parties to provide our services and comply with legal obligations. We ensure any third party with access to your data adheres to strict data protection and security standards. Your information is never sold, and disclosures are made only when necessary and in accordance with applicable laws:

Group Companies: Your information may be shared with our parent company, subsidiaries, and other affiliated entities for administrative and operational purposes.
Service Providers: We engage third-party suppliers and business partners to perform various functions on our behalf, such as payment processing, identity verification, data analytics, and marketing services.
Regulatory and Government Bodies: We may disclose your personal data to law enforcement agencies, courts, and regulatory authorities like the Office of the Privacy Commissioner or the Department of Internal Affairs when required by law or to protect our legal rights.
Credit Reference Agencies: For the purpose of identity and creditworthiness verification, we may share your information with credit reference agencies as part of our contractual obligations.

Data Security and Retention

We have implemented physical, technical, and administrative security measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. Our data retention policies ensure personal information is kept only as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory, and reporting obligations.

Data Breach Protocol

In the unlikely event of a data breach posing a risk of harm, we will respond promptly and transparently as required by the Privacy Act 2020. Our protocol includes actions to contain the incident, assess the impact, and notify relevant parties. The steps to manage such situations are outlined:

Secure the affected systems to prevent further unauthorised access.
Conduct an immediate internal investigation to determine the cause and scope of the breach.
Notify the Office of the Privacy Commissioner of New Zealand as required by law.
Communicate directly with any affected individuals, providing them with information about the breach and steps they can take to protect themselves.
Implement remedial measures to prevent the recurrence of similar incidents.
Cooperate fully with any investigation conducted by regulatory authorities.

International Data Transfers

Personal data we collect may be transferred to and stored at a destination outside New Zealand, where it may be processed by our staff or third-party suppliers. We take all necessary steps to ensure your data is treated securely and in accordance with this Privacy Policy and the Privacy Act 2020. This includes entering into contractual agreements with overseas recipients to ensure they provide a comparable level of privacy protection.

Your Rights Under New Zealand Law

Under New Zealand’s Privacy Act 2020, you have several rights concerning your personal information, which allow you to control how your data is handled. We have established processes to facilitate your requests in accordance with these rights:

Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Correction: You have the right to request that we correct any personal information that you believe is inaccurate or incomplete.
Right to Restrict Processing: You can ask us to limit the use of your personal data in certain circumstances.
Right to Object: You have the right to object to the processing of your data, particularly for direct marketing purposes.

Policy Amendments

We reserve the right to amend this Privacy Policy at any time. Any changes will be posted on this page. Where changes are material, we will notify you directly and may require you to re-confirm your acceptance of the updated policy to continue using our services. We encourage you to review this policy periodically.

Complaints and Enquiries

For concerns or enquiries regarding your personal data, or to exercise your rights, please contact our customer support team first. If you are not satisfied with our response, you may escalate the matter to our Data Protection Officer. If the issue remains unresolved, you have the right to lodge a complaint with the Office of the Privacy Commissioner of New Zealand.